Shipping policy
Last updated: July 20, 2026
Shipping destinations
We currently ship only to valid addresses within Canada. We do not ship internationally.
Order processing
Orders are normally processed within two business days after payment has cleared. Business days exclude Saturdays, Sundays and statutory holidays. Processing may take longer during launches, sales, holidays, extreme weather, carrier disruptions, inventory reviews or circumstances outside our reasonable control.
Estimated transit time
After an order has been transferred to the carrier, estimated delivery is generally one to five business days. This is an estimate, not a guaranteed delivery date. Remote and northern destinations may take longer. Carrier estimates exclude order-processing time, weekends and statutory holidays and can be affected by weather, seasonal volume, service interruptions and destination accessibility.
Shipping confirmation and tracking
When tracking is available, we will send a shipping confirmation to the email address or mobile number supplied at checkout. Tracking information may take time to update after the carrier receives the package.
Accurate delivery information
Customers are responsible for providing a complete and accurate recipient name, street address, unit number, city, province, postal code and contact information. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after fulfilment begins.
If a package is returned because the address supplied was incomplete or incorrect, delivery was refused, or the package was not claimed, the customer may be responsible for the cost of reshipping. Any refund approved for a returned package may be reduced by shipping and carrier return charges to the extent permitted by law.
Delays, loss and delivery scans
Carrier delivery standards are estimates unless the selected service expressly includes a guarantee. A delay by the carrier does not automatically qualify an order for a refund. If tracking has not updated for an unusual period or the package appears lost, contact info@blackspruceresearch.ca with your order number. We will review the tracking and, where appropriate, open an inquiry with the carrier.
If tracking shows delivered but the package cannot be located, check the delivery area, household members, community mailbox, concierge or building staff and contact the local carrier office. Notify us promptly so that any available carrier investigation can begin.
Damaged shipments
If a shipment arrives damaged, retain the shipping carton, packaging, label and product and email info@blackspruceresearch.ca within 48 hours after delivery. Include your order number and clear photographs. See our Refund Policy for claim details.
Changes to shipping service
We may change carriers or use an equivalent service when reasonably necessary to complete delivery. We reserve the right to cancel and refund an order that cannot lawfully or reasonably be shipped to the supplied destination.
Contact
Black Spruce Research
PO Box 11996
Lloydminster, Alberta T9V 3C3
Canada
info@blackspruceresearch.ca