FREQUENTLY ASKED QUESTIONS

Products are sold solely for laboratory research and analytical applications. They are not sold for human or veterinary use, consumption, diagnosis, treatment or administration.

No. Black Spruce Research does not provide dosing, administration, treatment or human-use advice. Website information is supplied only as general research context.

Products with more than one available strength show a Multiple Strengths badge. Open the product page and select a strength to see its current price and availability. All prices are in Canadian dollars.

Available product-specific documentation can be viewed through the Lab Results page. Documentation is posted when available and should be matched to the applicable product or batch.

Complete checkout and follow the Interac e-Transfer instructions provided with the order. Processing begins after payment is confirmed. Send payment only using instructions from our official checkout or info@blackspruceresearch.ca.

We ship within Canada only. Paid orders are normally processed within two business days. Delivery is generally estimated at one to five business days after shipment, but remote destinations and carrier delays may take longer.

Yes. When tracking is available, a shipping notification is sent to the email address or mobile number supplied at checkout after the parcel is prepared.

No. We do not accept change-of-mind returns, exchanges or cancellations after payment or fulfilment has begun. Please review the product and strength carefully before ordering.

Email info@blackspruceresearch.ca within 48 hours after delivery with your order number, a description of the issue, and clear photographs of the product, packaging and shipping label. Keep all packaging while the claim is reviewed.

Email info@blackspruceresearch.ca. Include your order number for payment, address, shipping or delivery questions. Typical response time is one to two business days.